CITS
To whom it may concern:
I have recently emailed this helpdesk regarding a problem I am facing while trying to access the Internet on my campus connection. The problem I am referring to is a code 500 HTTP error which occurs abotu 50% of the time for each external webpage which I try to load. It is accompanied by a [RESOURCE_RECLAIMED] error message, and I find I have to hit refresh 5-6 times before anything will even show up on screen. If anything loads, it will load halfway, and file downloads are often truncated as well. This makes the World Wide Web unusable for anything except browsing within NTU’s homepage.
In light of receiving no reply to my previous email, I have since called the helpdesk twice regarding this problem, and on both occasions, even before I have had a chance to fully explain the problem I was facing, I was asked to clear my cache and check my proxy settings. While failing to fully understand what the contents of my cache have to do with a server-side failure, I did as requested and I would like to assure you that as of this writing, My cache is empty and my proxy settings do not deviate in any way from those outlined on CITS’s website, yet the problem persists, and I am not able to connect even to www.google.com.sg.
When I requested to know if anything would be done that same night about this problem, I was told that it was unlikely, as all the relevent people had “gone home”. However, I was assured that my complaint would be forwarded to the network engineer. What then, may I ask, is the point of operating a manned helpdesk till 11pm every night?? Why not just give me a recorded message telling me to clear my cache then call back tomorrow morning at 8.30? My name was not recorded, neither was my contact number, and I can only guess at whether my complaint was even noted down for the relevent people to deal with the following morning, hence I am emailing, as requested.
This problem is not new, and has been occurring intermittently over the past few weeks. However, it seems to be happening with increased frequency and is very annoying, especially as it appears nothing is being done about it. I sincerely hope that someone will look into this problem this time round.
I can be contacted at <number removed> should anyone need to know if I have cleared my cache.
Thank you and regards,
Gary Koh
Gary :: Oct.24.2005 :: Old Deadjournal posts, Bitchin' :: No Comments »


